11bat Terms and Conditions

1 Introduction and Applicability

11bat (hereinafter referred to as "we", "our" or "the platform") is an online betting and casino service provider in Bangladesh. These terms and conditions ("Terms") govern the use of our website, mobile site and all related services.

By registering on 11bat, creating an account or using our services in any way, you are deemed to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

2 Eligibility and Age Requirement

To use 11bat's services, you must meet the following conditions:

• You must be 21 years of age or older.
• You must reside in a jurisdiction where online betting is not prohibited.
• You must be of sound mind and mental capacity.
• You must play in your own name and for your own benefit — not on behalf of any third party.
• You must not be subject to a voluntary exclusion imposed by us.

Protecting minors from gambling is one of our highest priorities. We may request identity documents or other proof at any time to verify age.

3 Account Registration and Verification

3.1 Registration Process

To create an account on 11bat, you must provide accurate and complete information. Each individual may create only one account. Creating multiple accounts is strictly prohibited and may result in account closure and forfeiture of funds.

3.2 Accuracy of Information

If information provided at registration is found to be false or misleading, 11bat reserves the right to suspend or close that account and forfeit any funds at any time.

3.3 Account Security

It is your responsibility to keep your username and password confidential. If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately.

• Never share your password with anyone else.
• Always log out after accessing your account on a public computer.
• Avoid clicking suspicious links or using phishing sites.

4 Deposits, Withdrawals and Payment Policy

4.1 Deposit Terms

The minimum deposit amount on 11bat is ৳500 (five hundred taka). We accept deposits via bKash, Nagad, Rocket and bank transfer. Deposit amounts may not be available for use until verified for appropriate reasons.

4.2 Withdrawal Terms

The minimum withdrawal amount is also ৳500 (five hundred taka). Withdrawal requests are generally processed within 5 to 30 minutes. However, this time may increase due to verification or security reasons.

• Withdrawals can only be made to the payment method provided at registration.
• Identity verification may be required before a withdrawal is processed.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• 11bat reserves the right to place a hold on withdrawals in the case of suspicious transactions.

4.3 Anti-Money Laundering

11bat strictly follows anti-money laundering (AML) policies. Any suspicious financial activity may be reported to the relevant authorities.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

11bat offers new members a 200% welcome bonus of up to ৳8,000. A minimum first deposit of ৳500 is required to receive this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). This means the bonus amount must be wagered 20 times before it can be withdrawn.

5.3 General Bonus Terms

• Each bonus offer may have its own terms, which will be stated in the offer description.
• A bonus cannot be claimed more than once by the same person or from the same IP address.
• If bonus terms are violated, the bonus and any associated winnings will be forfeited.
• 11bat reserves the right to change or withdraw any bonus offer at any time.
• There is no obligation to provide advance notice of changes to bonus terms.

6 Gaming Rules and Prohibited Activities

6.1 Fair Play

11bat is always committed to ensuring fair play. All our games are powered by independent random number generators (RNG) and are regularly verified through third-party audits.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Placing bets using software, bots or automated systems.
• Exploiting any bonus or promotion in bad faith ("bonus abuse").
• Selling or transferring an account or funds to another party.
• Attempting hacking, phishing or any other form of cyber attack.
• Depositing funds from corrupt or illegal sources.
• Operating multiple accounts by the same individual.
• Intentionally exploiting any technical glitch or bug in a game.

7 VIP Program and Cashback Policy

11bat's VIP program has three tiers — Bronze, Silver and Gold. Each tier comes with weekly cashback and special benefits.

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.2% weekly cashback.

VIP tier advancement depends on your overall activity and regular participation on the platform. 11bat reserves the right to change the terms of VIP benefits.

8 Intellectual Property and Ownership Rights

All content on the 11bat website — including logos, text, graphics, software, designs and other materials — is owned by 11bat or its licensors and is protected by applicable intellectual property laws.

Reproducing, distributing, modifying or commercially using any content without our explicit written permission is prohibited.

9 Limitation of Liability and Disclaimer

11bat is not liable for any loss caused by technical failures, server downtime, internet connectivity issues or other circumstances beyond our control.

• Gaming outcomes are determined by a random number generator — no outcome is guaranteed.
• There is a risk of financial loss in betting and gaming — the user bears this risk themselves.
• 11bat is not responsible for issues related to third-party services (such as payment providers).

10 Privacy and Data Protection

11bat is committed to protecting your personal information. We use SSL encryption and modern security technology. To learn more about how your information is collected, stored and used, please read our Privacy Policy.

By registering and using our services, you also agree to the terms of our privacy policy.

11 Responsible Gaming Policy

11bat is firmly committed to responsible gambling. We believe that gaming should be an entertainment activity, not a source of income.

• Do not bet beyond your means.
• Do not bet out of emotion or to recover money you have lost.
• Make use of self-exclusion or deposit limit features if needed.
• If you feel you have a problem, contact our 24/7 live chat support.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Account Suspension and Closure Policy

12.1 Closure by 11bat

11bat may immediately suspend or close any account in the following circumstances:

• If any provision of these Terms is violated.
• If evidence of fraud or fraudulent activity is found.
• If there is a connection to illegal activity.
• At the direction of authorities or law enforcement agencies.

12.2 Closure by the User

You may request to close your account at any time through our support team. Please ensure all valid balances are withdrawn before closure.

13 Changes and Updates to Terms

11bat reserves the right to change these terms and conditions at any time. For significant changes, we may send a notice to your registered email. However, it is your responsibility to check this page regularly.

Continued use of the platform after any changes will be considered your acceptance of the revised terms.

14 Dispute Resolution and Contact

If you have any dispute or complaint, please contact our customer service team first. Our team will make a sincere effort to resolve the issue.

Contact Methods:

• 24/7 Live Chat Support (in Bengali)
• Email: [email protected]

We take all complaints seriously and aim to respond within a reasonable time.

15 Final Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be in effect. These Terms constitute the entire agreement between 11bat and the user and supersede any prior oral or written agreements.

If you have any questions or need clarification regarding these Terms, please contact our support team. We are always here for you.