11bat's Privacy Policy

1. Definitions and Introduction

In this policy, "11bat", "we", and "our" refer to the 11bat operator and platform. "User", "you", and "your" refer to any person using this website.

"Personal information" means any information that can identify an individual — such as name, email address, phone number, payment details, and device information.

The purpose of this policy is to give users a clear understanding of the 11bat privacy policy and to ensure their right to data protection.

2. What Information We Collect

11bat collects user information in various ways. A detailed breakdown of this information is given below:

2.1 Registration and Account Information

• Full name and date of birth
• Email address and password
• Mobile number
• Verification documents related to national identity card or passport (as part of the KYC process)
• Residential address

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, or bank account number (for deposits and withdrawals)
• Transaction history — details of deposits, withdrawals, and bonuses
• A record of every transaction starting from a minimum deposit of ৳500

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type and operating system
• Time, pages, and duration of visits to the site
• Information collected through cookies and similar tracking technologies
• Game play history and betting activity information

2.4 Communication Information

• Messages exchanged with the support team via live chat or email
• Details of complaints or requests

3. Purpose of Data Collection

11bat collects and processes personal information for the following lawful and business purposes:

• Account management: For registration, login, and profile verification.
• Service delivery: To keep betting, casino games, fishing games, and slots services active.
• Payment processing: To complete deposit and withdrawal transactions.
• Bonuses and promotions: To ensure accuracy in providing the 200% welcome bonus and VIP benefits.
• Fraud prevention: For anti-money laundering (AML) and fraud detection.
• Age verification: To ensure that only individuals aged 21 or older can use the platform.
• Customer support: To resolve issues through 24/7 live chat and email support.
• Service improvement: To analyze user experience and improve the quality of the platform.
• Responsible gaming: To detect excessive play patterns and protect users.
• Legal compliance: To comply with applicable laws and regulations.

4. Cookies and Tracking Technologies

11bat uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the site — login sessions, security verification.
• Functional cookies: For saving language preferences and session data.
• Analytics cookies: To analyze user behavior and improve the service.

Cookies can be controlled or deleted from most browsers. However, disabling cookies may cause some 11bat services to not work properly.

5. Data Sharing and Third Parties

11bat does not sell or rent users' personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

Payment processors, technology infrastructure providers, and game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) may have access to limited technical information. These partners are required to comply with our privacy standards.

5.2 Legal Requirements

Relevant information may be provided in response to court orders, legal investigations, or requests from regulatory bodies. In such cases, we will attempt to notify the user, unless prohibited by law.

5.3 Fraud Prevention

If fraud, money laundering, or other suspicious activity is suspected on an account, relevant information may be shared with the appropriate authorities.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity, but it will remain subject to the terms of this policy.

6. Data Security Measures

11bat applies industry-standard security measures to protect user information:

• SSL encryption: Every connection on the site is secured through SSL/TLS technology.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Access control: Only authorized staff have access to personal information.
• Firewall and IDS: Active technical barriers against unauthorized access.
• Security audits: Regular security assessments and vulnerability testing.
• Two-factor authentication (2FA): An additional layer of security for accessing your account.

While we are committed to ensuring the highest level of security, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. However, we are able to detect and respond to any data breach promptly.

7. Data Retention Period

How long 11bat retains user information depends on the type of information and its intended purpose:

• Account information: For as long as the account is active and for the legally required period after closure.
• Financial transaction records: Retained for an extended period as required by legal obligations.
• KYC documents: Retained for a defined period even after verification.
• Logs and technical data: Generally deleted automatically after 3-12 months.
• Support communications: Retained for a limited period for dispute resolution purposes.

After an account is permanently closed and the applicable legal retention period has passed, personal information is securely deleted or anonymized.

8. User Rights

As an 11bat user, you hold the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. You can request this information by contacting our support team.

8.2 Right to Rectification

If your stored information is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account profile.

8.3 Right to Erasure

Where there is no legal obligation preventing it, you may request the deletion of your information in certain circumstances. However, it may not be possible to delete core information from an active account.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the use of your information be limited.

8.5 Right to Lodge a Complaint

If you have any complaint about our privacy policy, please let our support team know directly.

9. Protection of Minors

11bat is for individuals aged 21 or older only. We do not knowingly collect information from any minor.

If we are notified or identify that a minor has registered, that account will be immediately cancelled and the associated information will be deleted.

If a parent or guardian believes their child has registered on this site, please contact our support team.

10. Third-Party Sites and Links

The 11bat website may be connected to third-party game providers and payment processors. These third parties have their own privacy policies and we are not responsible for their data management.

Users should read the privacy policies of these third-party sites before using them.

11. International Data Transfers

As 11bat is an international platform, user information may be stored or processed on servers in various countries. However, for any transfer, we maintain the protection standards described in this policy.

We follow international standards for the protection of data belonging to users from Bangladesh and always give the highest priority to users' interests.

12. Policy Changes and Updates

11bat reserves the right to change this privacy policy at any time. For significant changes, registered users will be notified by email.

You can find out about the latest version by checking the "Last updated" date at the top of this page. Continued use of the site after a revised policy is published will be considered as your agreement to the revised policy.

Therefore, it is recommended that you visit this page regularly.

13. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following: