What should I do if I feel betting is becoming a problem for me?

Start by honestly assessing yourself. Then contact 11bat's live chat support or send an email to support@11bat.cam. Our team will help you through the self-exclusion or account closure process. You can also share the matter with a trusted family member or friend.

⚠️ For ages 21+

Responsible Gambling at 11bat — Your safety is our priority

Online betting should be enjoyable, not stressful. Use 11bat's responsible gaming tools to stay in control of your time and money and enjoy the experience safely.

21+

For ages 21 and above only

You must be 21 years of age or older to participate on the 11bat platform. Account registration and betting by minors is strictly prohibited.

Our Protection Tools

11bat believes that betting should be a part of entertainment — not a burden in life. Each of our protective tools helps keep your experience safe and controlled.

Self-Exclusion

The option to temporarily or long-term exclude yourself from the platform. Set self-exclusion for 7 days to 6 months, and if needed, suspend your account for an indefinite period.

Deposit Limit Setting

Set your own daily, weekly or monthly deposit cap. Once set, it will not be possible to deposit beyond that limit — this ensures your financial safety.

Time-Out Break

Take a time-out for 24 hours to 30 days. During this period you will not be able to log in to your account or place bets. Keep a clear head, take a break, and then make your decisions.

Betting History and Tracking

View a detailed history of all your betting activity. Review how much time you have played and how much you have deposited and withdrawn, and make informed decisions.

Account Verification

Through age and identity verification, we ensure that only adult users can remain active on the platform.

24/7 Support Service

Contact our Bengali-language live chat support team at any time. If you share a gambling-related problem or concern, we are ready to help.

More About Responsible Gaming

Online betting and casino games can be a form of entertainment, but for some people they can sometimes become addictive. 11bat always wants its users to play responsibly and safely. For this reason we have put multiple protective measures in place and are committed to building a culture of responsible gambling on our platform.

Warning Signs of Gambling Addiction

If you notice any of the following in yourself or someone else, seek help immediately:

Spending more money on gambling than your budget allows
Returning to gambling repeatedly to recover losses
Hiding betting activity from family or friends
Feeling unable to stop gambling
Taking loans or spending savings to bet
Neglecting work, studies or family responsibilities
Feeling mental anxiety or irritability about betting

Core Principles of Our Responsible Gaming Policy

11bat believes that every player has the right to know and respect their own limits. We want to ensure that our platform is used as a means of entertainment and never as a source of hardship in life.

For this reason we provide each account with the ability to set limits directly. You can set your own daily maximum bet limit, monthly deposit limit and session time limit. Lowering these limits takes effect immediately, but raising them requires a specific waiting period — this protects against making decisions in a moment of emotion.

How to Set a Deposit Limit

A deposit limit can be set at any time from 11bat's account settings. The minimum deposit is ৳500 — but you can set an even lower limit for yourself if you wish. Staying within this limit keeps your financial plan on track.

How Self-Exclusion Works

Self-exclusion is a feature that lets you block access to the platform for a set period. You can set exclusion for 7 days, 1 month, 3 months or 6 months. During this period you will not be able to log in to your account and no promotional emails will be sent. If you feel you need more time, let us know via live chat.

Protection of Minors

No one under the age of 21 can open an account or place bets at 11bat. Age is verified at the time of registration and document verification may be required if needed. If a child or teenager uses a device in your household, it is advised to use parental control software.

Can Betting Ever Be a Source of Income?

No. Betting and casino games can never be a guaranteed regular source of income. Every game carries a chance of winning or losing, and the possibility of loss always exists over the long term. Therefore only bet money whose loss will not affect your daily life.

🆘 Get Help Now

If you feel betting is going beyond your control, contact us without delay.

24/7 Live Chat Support (in Bengali)

[email protected]

Responsible Gambling Tips

Set a budget in advance
Do not increase your bets out of emotion
Take breaks and rest
Do not try to recover losses after a losing streak
Spend time with family or friends
There is no guarantee of winning — keep that in mind

Steps to Use the Protection Tools

Set safety limits in just a few steps from your 11bat account settings.

Log In

Responsible Gambling Menu

From settings, select the "Responsible Gaming" option.

Set Your Limits

Set whichever you need — deposit limit, time-out or self-exclusion.

Confirm

Save your limits — they will take effect immediately. To make changes, contact support.

Responsible Gambling FAQs

You must be 21 years of age or older to place bets or play casino games at 11bat. Age is verified during the registration process and no account belonging to anyone under 21 is approved.

It is not possible to cancel self-exclusion before the set period has ended. This is intentionally designed so that decisions cannot be reversed in a moment of emotion. Once the period is over, you can request to reactivate your account.

Lowering a deposit limit takes effect immediately. However, raising a limit has a specific waiting period — this protects you from making rushed decisions.

Start by honestly assessing yourself. Then contact 11bat's live chat support or send an email to [email protected]. Our team will help you through the self-exclusion or account closure process. You can also share the matter with a trusted family member or friend.

Time-out is a short-term break — usually for 24 hours to 30 days. It is meant for taking a brief rest. Self-exclusion, on the other hand, is a long-term solution — for 7 days to 6 months or more — for those who are at risk of addiction.

Yes. Age verification is mandatory during the registration process. Additional identity checks are carried out on suspicious accounts. If there are children at home, it is also advised to use parental control software on devices.

Withdrawal of funds in your account during self-exclusion or time-out is handled directly by our support team. Contact us at [email protected] and we will arrange to return your balance safely.

Play Safe and Enjoy Responsibly

Betting at 11bat should be an enjoyable experience. Whether it is cricket betting, slots or live casino, your safety is always our first priority. For any questions or help, check our FAQ or speak directly in live chat.